Industry
Finance & Lending
Employees
250+
Location
India
Fintech, a leading non-banking financial company (NBFC), handles thousands of customer records and financial transactions daily. With increasing digitization, the company prioritized cybersecurity and invested in comprehensive training programs for employees to create a culture of cyber awareness and resilience.
Prior to engaging with ShieldPhish, Fintech experienced multiple phishing attempts each quarter. However, due to limited employee awareness, most threats went unreported. The management feared a significant breach was only a matter of time.
Fintech partnered with ShieldPhish to roll out Cybersecurity Awareness Training and Phishing Simulation Programs organization-wide. These included:
Role-based interactive training modules
Realistic email phishing simulations
Real-time analytics and feedback
Microlearning videos and quarterly assessments
Incident reporting walkthroughs
The objective was to empower employees to detect, avoid, and report potential threats effectively.
Two months into the program, a frontline employee in the loan processing team received an email that appeared to be from the internal IT department requesting urgent verification of login credentials.
Due to the training, the employee noticed slight inconsistencies in the email address and the tone of urgency – common red flags covered during phishing simulations. Instead of clicking the link, the employee reported the email via the company’s newly established “Report a Threat” button.
Two months into the program, a frontline employee in the loan processing team received an email that appeared to be from the internal IT department requesting urgent verification of login credentials. Due to the training, the employee noticed slight inconsistencies in the email address and the tone of urgency – common red flags covered during phishing simulations. Instead of clicking the link, the employee reported the email via the company’s newly established “Report a Threat” button.
Upon investigation, the cybersecurity team confirmed it was a sophisticated spear-phishing attempt aimed at credential harvesting. Thanks to the timely alert:
97% employee completion rate for cybersecurity training
3X increase in reported phishing attempts
Enhanced organizational cybersecurity posture and compliance
The training empowered our team to become the first line of defense. What could have been a serious breach turned into a success story. We now see cybersecurity as everyone's responsibility
- Head of Information Security, Fintech
97% employee completion rate for cybersecurity training
97% employee completion rate for cybersecurity training
3X increase in reported phishing attempts
Enhanced organizational cybersecurity posture and compliance
The training empowered our team to become the first line of defense. What could have been a serious breach turned into a success story. We now see cybersecurity as everyone's responsibility
- Head of Information Security, Fintech